A customer's security review is holding up the deal

The customer's security team found unsupported components in your product and wants to know who patches them. HeroDevs patches them, and gives you the documentation to prove it.

Progress bar for acme-platform renewal showing Discovery and Evaluation done, Security Review flagged, no patched versions.

The deal stalls on something your engineering team cannot patch

The customer's security team scanned what you ship and found open source packages that reached end-of-life, meaning maintainers no longer ship security patches for them. The questionnaire asks who maintains them, when they were last updated, and what your remediation commitment is. You have no answer that satisfies any of the three.

So the deal stalls, and becomes your problem. Legal is done, procurement is ready, and the blocker is a component your team did not write and cannot patch. Sales escalates to you, because there is nobody else to escalate to, and the same conversation is waiting on every enterprise deal in the pipeline.

What breaks when upstream patches stop

Security

CVE open, no fix

Compliance

No evidence to show

Roadmap & budget

Migration inserted, speed unplanned

Timeline with green check marks for OSS active support and security patches, transitioning to end-of-life with CVE warnings.

See what a security review will flag

Get a report of every end-of-life dependency in what you ship, direct and transitive.

Software scan summary showing 1701 packages scanned, 218 end-of-life, 1322 not EOL, 157 unknown with risk metrics.

The Problem

Every potential path to clear the review carries a cost elsewhere

Migrate to a supported version

It answers the objection properly. It also means breaking changes, a full regression pass, and a new release every existing customer has to absorb, on a timeline set by one deal rather than by engineering.

Commit to remediating it later

A dated remediation plan can unblock a deal. It also creates a contractual obligation you now have to fund, on a deadline the customer set, and it will be checked at renewal.

Make AI your maintainer

That is what the question actually demands: not one patch, but a standing commitment to every future vulnerability. A reviewer cannot accept that, because a model cannot be held to anything. There is no SLA to point at, no party on the contract, and no answer when they ask who reviewed the code.

The Solution

The objection disappears because the component is supported by HeroDevs

A HeroDevs-maintained release replaces the flagged component

A secured release inside the line you already ship, so "who maintains this" has a named party behind it.

A VEX statement and a signed attestation ship with every remediation

In the format their reviewer already accepts, so there is nothing to assemble when the questionnaire arrives.

New CVEs are patched under our 14-day CVE SLA

A commitment you can put in writing, rather than a remediation date you have to fund.

Why HeroDevs?

19M+

package versions tracked

1,000+

vulnerabilities remediated

900+

enterprise customers secured by HeroDevs

Statista logo

We maintained our security posture without compromising our strategic roadmap, all while achieving substantial cost savings compared to a full migration.

Markus Wolf, Architect @ Statista

Everything the security review needs, so the deal can close

Bot interface listing files with download icons: two JSON and two PDF attestation documents.Vendor security questionnaire with answers on third-party maintenance, last patch, and remediation commitment.

What security teams ask

Get answers to some of our most commonly asked questions.
Of course, if you can't find the answer you're looking for, feel free to contact us.

What do we actually send to the customer’s security team?
Does this work on the version they already evaluated?
How fast can we turn this around?
What if their reviewer asks about the next vulnerability?
Every enterprise deal asks this. Does it scale?
Will this come up again at renewal?

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