The Healthcare Technology Decision Framework: How ViTel Net Chose Security Over Disruption

When ViTel Net’s engineering team discovered that their front-end framework, AngularJS, had reached end-of-life, they faced a serious choice: disrupt clinical workflows with a full migration, build in-house security maintenance, or find a sustainable alternative.

In healthcare, security isn’t just an IT concern—it’s a matter of patient safety. For 35 years, ViTel Net’s virtual care platform, vCareCommand, has powered hospitals and providers nationwide. Any downtime or vulnerability could compromise patient data, disrupt care coordination, and risk compliance with HIPAA and other strict regulations.

After evaluating three options, ViTel Net chose the HeroDevs Never-Ending Support (NES) model—an approach that delivers continuous, SLA-backed security for end-of-life frameworks. The decision ensured:

• Zero downtime: 100% vulnerability remediation with no workflow disruption.
• Operational continuity: Seamless patch deployment in under a week.
• Predictable cost: Subscription-based support that aligned with healthcare budget cycles.
• Patient-first stability: Sustained platform reliability for clinicians and hospitals.

By partnering with HeroDevs, ViTel Net maintained compliance, strengthened customer trust, and preserved engineering focus on innovation instead of reactive maintenance. Their decision reflects a growing reality across healthcare technology: security and continuity are inseparable.

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